Returns and Refunds Policy

At Critters Creations we pride ourselves on ensuring that we do our best to help you choose the product which is right for you, your baby and your lifestyle. While all our products are carefully examined prior to dispatching, we are only human and sometimes a faulty product may be missed. If you feel that this has occurred, please contact us to arrange a return as soon as you notice the issue.

While we don’t normally offer refunds if you change of mind on purchases, you are welcome to contact our friendly staff, and we’ll take it into consideration a see if we can provide you with other options. Please keep in mind that if we are able to take the product back, then it will need to be in its original, unwashed and unused condition with complete original packaging. 

Before returning any items, please contact us as postage will not be refunded.